FAQ

Care Instructions

Can I put my sweater in the dryer?

The short answer, NO! If you put your sweater (or any other item) in the dryer they do have a chance of shrinking. You will also lose that super soft feeling of the fleece faster when you put in the dryer. It won’t ruin your sweater, so if it goes in by accident don’t worry! But try to keep it out and have it last longer!

Shipping

Is there tracking?

Tracking is included with all orders unless you only order stickers. Stickers will be sent letter mail and will not come with tracking.

How long does it take to ship?

Orders are packed and mailed to you within 5 business days. Once shipped, if you have tracking it usually takes 2-8 business days to arrive. Letter mail sticker orders usually take 2-3 weeks to arrive. 
Back ordered items will be shipped within 2-4 weeks of order date. They will come with tracking and follow the above timeline. 

Returns & Exchanges

Am I able to return my purchase?

Yes! You can return anything that has not been worn or washed. A reason for return will be required. We only offer store credit for the return, which will be given in the form of a digital gift card. 

How do I return or exchange?

Send us an email at info@summitapparel.ca or message us on Instagram if you would like to return or exchange something. If you live in Lethbridge Alberta an address will be given for you to drop the item off. If you do not live in Lethbridge Alberta, the cost of shipping the returned item is your responsibility. A store credit will be given in the event of a return in the form of gift card at the total value you spent on the items. The shipping will not be refunded. If you want to exchange the item for something different, the cost of shipping the new item to you will be sent to you via invoice.
Please understand, I am a small business and shipping is very expensive. It often takes a huge cut of each product I sell. 

Protecting Our Planet

How do you decide who to donate to?

We are always on the look out for new conservation groups that need assistance. We specifically look for groups that are working to protect and bring back endangered species, and natural areas. 

Do you ever change who you donate to?

YES! Every year we re-evaluate our donation groups and consider others. We try to choose groups that align with our values and are actively working on their projects. We always welcome any suggestions on groups! If you would like your conservation group, or one you know of to be considered please send us an email to info@summitapparel.ca ! Include in the email, who the group is, their website, and if you have any affiliation with them. 

My Question wasn’t answered!

If you still have questions, send us an email! We will be happy to answer them!

6 + 10 =